What You Need to Know About Texting to 9-1-1

In many places throughout the United States, text-to-911 services have been implemented. It is important for citizens to know how text-to-911 works and when texting is a better option than calling 9-1-1 in an emergency.

What is Text-to-911?

Text-to-911 allows a wireless phone user to send a text to 9-1-1 call-takers for help in an emergency. To text 9-1-1, simply enter 911 into the recipient field, type the message, and press send. If text-to-911 is not available in the area in which the text is being sent, the wireless phone user attempting to text 9-1-1 will receive a bounceback message requesting that they please call 9-1-1 for help.

When should you Text-to-911?

Texting 9-1-1 is important during an emergency when the person in need is unable to make a regular voice call to 9-1-1 for help. For example, texting is a great resource if someone is deaf or hard of hearing. It is also an important tool for those whose safety would be compromised if they were to speak out loud. This could include domestic violence incidents, home break-in or invasion, and/or even school shootings.

Do’s and Don’ts of Text-to-911

Text-to-911 is a new resource to reach 9-1-1 for an emergency and has already helped many people. Stories in the news show those utilizing texting 9-1-1 have been saved from kidnappings, natural disasters, and preventing a suicide. 

Here are the do’s and don’ts of texting 9-1-1 in an emergency:

•   Always Know Your Location: When calling or texting from a cell phone, 9-1-1 call-takers do not know the exact location of the call. That is why it is always so important to be aware of surroundings. If an exact address cannot be provided, try and share information such as cross streets, mile-markers and landmarks.
• Use simple language: Do not use abbreviations, slang or emojis when texting 9-1-1
• Texting to 9-1-1 may not be available with all phone carriers. If this is the case, a bounceback message will show up stating to call 9-1-1 for help.
• Delays are possible! Text messages are not always received in a timely fashion or in order so if there is a choice of calling or texting 9-1-1, please choose to call 9-1-1 for help.
• Please Remember to NOT Text and Drive!