The Basics of 9-1-1: Things to Remember When Calling 9-1-1 in an Emergency

We are all taught at a young age how to call 9-1-1. We are also taught what is an emergency and what is NOT an emergency. But as we get older, we sometimes tend to forget some of the things we learned as kids. In this blog we will review the basics of 9-1-1 so that when you are in an emergency, you can ensure you are prepared for whatever comes your way. 

When should I call 9-1-1?

Here we will break down the basics of what is considered an emergency and what is not an emergency. Remember, only call 9-1-1 for emergencies. Leave the other important calls or needs of assistance for 311 to handle or provide you with the right entity you need to reach. And never use 9-1-1 as a joke.

An emergency is when something happens and you need the police, firemen, or an ambulance. Some examples of an emergency can include a house on fire as well as any type of accident where someone is hurt such as a car accident. These are just a few examples of when to call 9-1-1. But if, say, your cat is suck in a tree? That would not be considered an emergency, because cats cans get down from trees on their own.

Below are some important tips to remember.

WHEN to call 9-1-1:

·       When there are any lives at risk

·       When you need the police, fire department, or paramedics

When you should NOT call 9-1-1:

·       If there is no emergency

·       For animals (except when they pose a threat to the safety of a person)

·       As a game or prank, or a joke

·       To practice

How do I call (or text!) 9-1-1?

Phones come in all shapes and sizes. Different types of phones include landlines, cell phones, and voice-over IP phones.  To call 9-1-1 on a corded landline phone, pick the phone up off the receiver and then you will hear a dial tone. Push the “9” button, push the “1” button, and then push the “1” button again. Wait for it to ring and connect you with 9-1-1 for help!

The phones that have no curly cords and that you can take all over the house are called cordless phones. These phones have a base and a cord attached to the wall. These are still landline phones, though, and not considered cell phones. To call 9-1-1 on a cordless phone, press the on or talk button, wait and listen for the dial tone, and then push the "9" button, push the "1" button, and then push the "1" button again. Then, the 9-1-1 call-taker will answer your call for help.

There are also many variations of cell phones, but the most used today is the smart phone with a touch screen. To call for help, find the keypad or also known as dial pad, push the “9” button, push the “1” button, and then push the “1” button again, then press the send button to connect the call. The send or “on” button is usually green or has a green icon of a phone.

What do I say when 9-1-1 answers my call for help?

It can be nerve-wrecking to call 9-1-1 for help in an emergency. You want to make sure you give all the important information and get someone (or you) help in an emergency as quickly as possible. Here are some tips to help children remember what to do when they are on the phone with 9-1-1:

·       Remember to remain calm and speak slowly.

·       Tell the 9-1-1 call-taker what is wrong and where you need help (the address of the emergency, or landmarks, cross streets, or mile-markers).

·       Speak clearly when the 9-1-1 call-taker asks you questions and answer them as best you can.

·       Stay on the phone until the 9-1-1 call-taker tells you it is ok to hang up.

Remember, if you ever need to call 9-1-1, a friendly and helpful call-taker is ready to assist you. For educational videos on 9-1-1, please visit our YouTube page at https://www.youtube.com/user/CellPhoneSally911.