April marks the recognition of 9-1-1 Education month as well as National 9-1-1 Telecommunicator Week (April 11-17, 2021). During this time, 9-1-1 entities all over educate how more important than ever 9-1-1 education is for both adults and children. For over 40 years, 9-1-1 has served as an essential part of emergency services. This month symbolizes the importance of public education about 9-1-1 the proper use of this service.
While many people are aware of the significance of 9-1-1 and
using it correctly, there are still many people who are not. An example is by
cutting down on misuse or abuse of 9-1-1. This will really help 9-1-1 telecommunicators
(also known as 9-1-1 call-takers) respond to real emergencies quicker and more
efficiently.
Learning about 9-1-1 safety can be lots of fun with the
right educational tools and there are many out there. Some examples of 9-1-1
entities throughout the U.S. who do a great job include Charleston County 9-1-1
and West Central Texas Council of Governments, and Greater Harris County, just
to name a few (check out their Facebook pages!). The Commission on State
Emergency Communications also created Cell Phone Sally along with her friends
in 2010 to assist in conveying three basic messages to the public: when to call 9-1-1, how to call
9-1-1, and what to say in case of a police, fire, medical or poison emergency.
To learn more about Cell Phone Sally visit her Facebook page or the CSEC website.
You can also
check out www.know911.org and see the selection
of publications and educational materials geared toward adults, seniors and
children that assist in education and importance of 9-1-1.
Last but
not least, in showing gratitude during 9-1-1 Telecommunicator Week, take the
time to thank a call-taker for their dedicated service. A little appreciation
goes a long way. Below, you will find the Texas Governor’s Proclamation for TC
Week. Thank you call-takers for all that you do!
