1. Tell me your history with 911: How long have you
been a 9-1-1 telecommunicator and in what area do you serve?
I have been a dispatcher for seven years all together now. I
served in Colorado City and now I have been in Sweetwater, Texas for five years.
2. I’m
sure you hear a lot of interesting stories when answering calls, but what is
one story that sticks out in your head that might have been scary, but turned
out funny and/or everything worked out after the call.
The scariest call I've ever had, was when I got a call
from a female who's boyfriend was holding a knife to her throat. My guys
got there, and he ended up going to jail.
3. What do you think people need
to know about the people who answer the phones for 9-1-1?
We feel, pain, compassion, love, and, yes, even
anger sometimes. We feel all of these things, but we still come to work
everyday, and put those emotions aside, and are as professional as we can
be!
4. What do you enjoy most about your job and why?
I enjoy the day to day, because you never know what will happen
next. And sometimes, I get to save a few lives.
5.
Why do you think it is
important for people to have 9-1-1 as a resource for emergency help?
So that people can reach out to emergency services,
for help, weather it be minor or major.
6.
If you could share one piece of
advice with the world regarding 9-1-1, what would it be and why?
When calling, try to remain calm, and always know your
location. And please remember, that the dispatcher on the other end is
only human.
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