How 9-1-1 Works

Many people know to call 9-1-1 in an emergency, but do they know the ins and outs of how 9-1-1 works? By knowing how 9-1-1 operates, it can help the public understand what goes into emergency services. Without 9-1-1 services, lives would not be saved and dangerous situations would not be resolved. 9-1-1 plays a huge role in our lives whether we are aware of it or not. Below we share with you how 9-1-1 works.

99% of the United States currently has access to 9-1-1 services. Throughout the U.S., 9-1-1 receives over 200 million calls a year. 9-1-1 call-takers deal with all types of calls ranging from domestic disputes and break-ins to health emergencies and accidents of all kinds.

People should be aware that there is not a central 9-1-1 call center for everyone.  9-1-1 centers are located all over the U.S. and are usually referred to as a PSAP (Public Safety Answering Point). According to the current FCC registry, there are 8,334 PSAPs throughout the U.S. When you dial 9-1-1, you are connected to the closest PSAP in your area.

Here is a breakdown of what happens when you call 9-1-1 for help:

·         9-1-1 Calls are routed to the closest PSAP
·         An operator retrieves information from the caller regarding the emergency and then alerts the proper service (police, fire fighters, and EMS) then alerts the proper service (police, fire fighters, and EMS)
·         Remember to always know your location and let the 9-1-1 operator know immediately
·         Emergency services are dispatched and help is on its way!

YouTube Video: http://www.youtube.com/watch?v=o00L9fgOX7s

More Specific Information on 9-1-1: http://people.howstuffworks.com/9-1-1.htm